Quick Guide

Contact Info

Emergency assistance... when you need it the most

When you 're in trouble, you need a travel emergency assistance provider who's ready to spring into action, anytime and anywhere. That 's what you get with Asego, and it's a big part of why we 're trusted by our 18,000+ travel trade clients and association to serve their customers.

Your Guide to Asego Claims Assistance

We hope that your trip goes smoothly. However, if something unexpected happens, Asego will be there to help.

You’ll find all the information you need about claims assistance right here, including a step-by-step guide to making your claim, links to all the supporting documents you’ll need, and advice about claims related to specific events or travel providers.

Claims details and information

How to make a Travel Insurance Claim

Don't worry if something disrupts your trip; we're here to help. It's fast and simple to file a travel insurance claim.
Just follow these four steps:


Download & complete the claim form(PDF)


Add your supporting documentation.


Make a copy for yourself just in case.


Submit to

If you have additional questions about the claims process, or about a specific claim that you've made, please feel free to contact us at +91 22 67872 037 or email at

Read more about how to make a claim

In most instances, when you submit a claim you will need to provide one or more supporting documents so that we are able to validate and settle the claim. Find out exactly what you need to submit, based upon the type of claim, and download the necessary claims forms.

Read more about Supporting Documents

If you need assistance

Our emergency assistance hotlines are available 24-hours a day. when you call, please be prepared to provide:

  • A contact number we can call you back on
  • Your membership number
ICICI Lombard General Insurance
USA and Canada(toll free):
+1 844 8711200
National toll free number:
1800  102  5721
Rest of the world (call back facility):
+91  124 449  8778
Email address:
Or Login to the e-claim link:
Aditya Birla Health Insurance
Europ Assistance India Pvt. Ltd.
Toll Free phone number: 18332356787
For USA: 80016122030004
For Greece: 80077773300
Rest of the world :
+91  22  67872 067
Email address:
Care Health Insurance limited
USA and Canada(toll free):
+1 8443013135/ +1844301346
Other countries (call back facility): +911244498760
Travel Assistance:
Policy Servicing & Claim Reimbursement:
Fax: +911244006674


Certain events may affect your travel. Below are links to information about claims assistance that you may want to know.

Asego provides travel assistance services with Insurance underwritten by an IRDA authorised insurance company. Insurance is a subject matter of solicitation. All Insurance policies are sold under the Corporate Agency of Asego Insurance LLP. bearing IRDAI registration no. CA0776. Insurance based information is the information sourced from the Insurer itself. For detailed information on the product and policy terms and conditions, please read the sales brochure of the respective insurer carefully, before consuming the product. The information provided by the visitors over the web portal is liable to be shared with insurers. We are obliged by the IRDAI rules and regulations.

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